PRIVACY POLICY

Secret Cloud Yurts and Scaldersitch Farm (part of Secret Cloud House Holidays Ltd)

For further information contact data controller Catherine Hine

hello@secretcloudhouseholidays.co.uk

01298 687036

The privacy of your information is very important to us and this policy sets out how we use your data at Secret Cloud House Holidays Ltd.

GUEST INFORMATION

We collect contractual information in order to create our booking contract with you. This includes your name, address, email address, phone numbers, partners name and childrens ages. This is all to create the best holiday experience we can for you and ensure we are able to contact you to fulfil your booking. We never ever sell your data on and give you the option to opt-in when booking to hearing about our offers. You can opt out at anytime. If you require additional services whilst on site we will always ask your permission to share any data with suppliers.

PROCESSING A RESERVATION

Our booking software is Staylists Limited, a company registered in England and Wales with registration number 08425366.

When you make a Reservation through the Website, Staylists Limited will use your personal information to complete the Reservation. The details they collect from you will include your name, address, email address, phone number and the name, address, email address and phone number of any person you are traveling with (your “Party”), where required.

By providing them with any personal information relating to members of your Party, you confirm that you have their consent to provide this information and to our processing it in accordance with this Privacy Policy.

To ensure that Secret Cloud House holidays Ltd can fulfil the Reservation in accordance with the Contract for Accommodation, Staylists Limited will share your personal information, and any personal information you have provided in relation to any member of your Party, with Secret Cloud House Holidays Ltd with whom you have made the Reservation. Automated emails sent during the process of your reservation including confirmations, statements, balance reminders and follow ups are sent via Staylists Limited third party SendGrid which is protected by Privacy Shield. See further details here https://sendgrid.com/blog/sendgrid-is-privacy-shield-certified/

For full details of Staylists Limited Privacy Policy please click here https://www.innstyle.co.uk/privacy-policy

If you have any questions about Inn Style (Staylists Limited) privacy policy, including any requests to exercise your legal rights, please contact them in writing to privacy@innstyle.co.uk or BDO LLP, 16 The Havens, Ransomes Europark, Ipswich, Suffolk, IP3 9SJ.

XERO

We use Xero accounting package where we simply enter your name, email address where applicable and log an invoice to follow deposit and balance payments through the process of your booking. This data is not used for any other purpose but accounting and is stored securely to satisfy legal and accounting requirements. Xero data is encrypted using industry-standard data encryption, multiple layers of firewalls are in place, all access to their data centres and servers is controlled and monitored 24/7, and they perform regular security audits.

Please see Xero full privacy information here https://www.xero.com/uk/about/terms/privacy/

HOW LONG DO WE RETAIN YOUR DATA FOR?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or accounting requirements

LINKS TO OTHER WEBSITES

Our Websites contain links to and from the websites of our local attractions, pubs and restaurants and so on that we hope you find useful.

If you follow a link to any of these websites, please note that you have left our websites and these websites have their own privacy policies.

We do not accept any responsibility or liability for these third party policies or websites. 

MARKETING

It is important we only use your data where you would like us to, so after fulfilment of your booking with us we would have no further contact unless you have opted into our marketing database. There is a yes or no question when booking, please note every marketing email provides the option to unsubscribe. If you would like to change your preferences please email hello@secretcloudhouseholidays.co.uk stating clearly that you would like to opt in or opt out.

INTERNET SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  This includes full security software on any device that handles personal data.

SHARING DATA

We will not sell, distribute or lease your personal information to any third party unless we have your permission or are required by law to do so.

DATA REQUESTS

You may request details of personal information which we hold about you and after we have fulfilled contractual obligations, you can ask that your data is erased from our systems. If you would like a copy of the information held on you please write to Catherine Hine, Scaldersitch Farm, Sheen, Buxton, Derbyshire SK17 0HN. If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us, at the above address. We will promptly correct any information found to be incorrect.

Customers can easily request deletion of their personal data after a reservation. This will not delete the reservation but will only delete personal data attached to historical, fulfilled reservations. It is in our legitimate interests to have the guest data available for current and future reservations as without it we will not be able to fulfil our contractual obligations to our customer. Email hello@secretcloudhouseholidays.co.uk if you wish for your personal data relating to a fulfilled reservation to be deleted

COOKIES

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (eg a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions. We use cookies to improve your website experience and our services, by analysing how people use our website. By continuing to use the website, we understand that you accept their use.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on our websites (www.secretcloudhouseholidays.co.uk and www.scaldersitchfarm.co.uk) and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Further Questions

Please contact us if you have any queries regarding the Privacy Policy

01298 687036

hello@secretcloudhouseholidays.co.uk